Rental help
The important details, before you send a request.
Deposit and rental cost
The deposit is separate from the rental cost. Check its amount, payment method and return conditions in the offer.
Insurance and excess
Check what the base cover includes, what additional cover changes and what excess applies. Extra cover does not automatically remove the deposit.
Documents and driver requirements
The offer specifies the minimum age and experience. Confirm required original documents with the supplier before pickup.
Exact car or vehicle class
Exact car offers refer to the pictured vehicle. Class offers allow an equivalent model. Any proposed replacement must be agreed with you.
Confirmation and payment
A submitted request is not necessarily a confirmed booking. Check the status and follow the payment instructions agreed with the supplier.
Changes and cancellation
Open My bookings to request a change or cancellation. Applicable conditions depend on the selected offer.
Pickup and return
Check the body, interior, mileage and fuel with the partner. Record existing damage and keep photos and the handover record.
Help during your rental
Use the supplier contact in your confirmed booking for pickup and vehicle questions. Contact CarMisto about the booking or if you cannot reach the supplier.